After buying a Samsung 55" TV mid-December 2023 at one of the local stores that carries the brand, I enjoyed the TV for about a month before the first problem. The TV is excellent as far as picture quality, sound, size, additional functions, etc. In mid-January 2024, while watching a show, the picture went from perfectly clear to wide colored stripes with only the middle stripe showing a picture. I went on-line to Samsung customer service and arranged for warranty work to be done. Waited for the work to be scheduled with a local contractor, it took approximately 48 hours. The scheduled date of service was a week away on 30 January 2024. The service technician arrive as scheduled, looked at the TV for about 5 to 10 minutes, said they could fix it but they would have to take the TV back to their shop. When asked about the estimated time it would take to repair the TV, they said it would take at least a week as they had to order the part from Samsung. They left with my TV within 20 minutes of arriving. Now I'm out of the one TV I have in the home for over 3 weeks total by the time I get it back. This isn't due to the contracted service company, it's due to Samsung's ineptitude with scheduling and keeping their customers informed. Why did it take 48 hours to contact the repair contractor in my area? Why was I not put in contact with a person to arrange the date of service? Why would it take a week to have someone come and look at the TV, spend 20 minutes with me, take my TV, and say "sorry" we have to take a week to get the part from Samsung? One would think with the technology Samsung has at its' disposal it would be able to take care of a customer's concern, under warranty, in a timely manner. Three weeks to get a TV fixed in these times is not a timely manner. The total time the TV will be unavailable for use (3 weeks) is approximately a little less than half the time I've owned the set! What gives Samsung? You're really that much slower than your competition at servicing your own equipment with the technology at your fingertips? This type of ineffectiveness is not acceptable. As a commander in the military, if I was this ineffective, I would have been relieved of duty...civilian equivalent, FIRED! I would expect more from the company that charged what you did for the TV I purchased. I think I'll have to rethink my current Samsung equipment use and future purchases. Bottom line, the products appear to be fine for the most part, it's the support behind them that leaves a lot to be desired.