We went to Samsung store in Central London on 19th of January and ordered the new Galgsy S24 the salesperson told us the deal is 1-%30 off any accessories and we ordered ear pods and screen saver and a case 2- she said we can trade any smart phone we get 150 pound 3- we get extra storage free and Samsung watch free and we can pick it up when the telephone arrives. We went today to pickup the phone after receiving email from Samsung and we did make appointment for today and ask if the same person can be there to help us . First thing they said the lady called sick and then they said the watch we can claim on line we where not told this at time of order and then they said trade in only 50 pound We ask to speak to store Manger they said she is not in we ask them to call the saleperson they refused we are very disappointed with the staff and services at this store . We canceled the order and left . I can't believe Samsung hir these un professionals staff to run the largest store in uk my order # 31302450