I currently own four Samsung TVs, and the stark difference in the level of service for this particular matter is disheartening. The interaction with your call center has been nothing short of frustrating and unhelpful. Instead of working towards resolving the problem with my TV, the representatives seem more focused on rushing through the call, offering no concrete solutions. This type of service reflects a "tick the box" approach, where the primary goal appears to be concluding the conversation rather than addressing customer concerns. Furthermore, the callback system is inconvenient and appears to prioritize the company's schedule over customer needs. Receiving calls at a time of your choosing rather than mine only exacerbates the already aggravating experience. As a loyal customer with multiple Samsung products, I expected a higher standard of service. This incident has not only tarnished my perception of Samsung's customer support but has also left me questioning my decision to invest in brand.