I wish I had found this review site before I bought the Samsung galaxy s22 ultra phone. I would not have purchased it. All I can say is Samsung does not have any intelligent people answering the phones. They have someone in Korea they are paying 2 cents an hour for customer service that cannot understand English at all. After going round and round with the same woman two separate times and she claiming she wasn't the woman i spoke to on the first occasion I realized she was brain dead, just there to pass the buck and blame other things except Samsung's product or updates... reading the script to perfection. No matter what you say to these zombies it is clear she is a complete and utter moron. If you get off of something other than what the script she has in front of her she begins the blame game pointing the finger at other than Samsung. If you want to feel dumber on the day you need help, call these idiots.