Samsung has the worst customer service. The customer support acts like bots and when the issue beyond copy pasting they just leave the conversation. I experienced this on calls too. I had an issue with promotions and called them on Jan 17th 2024 and pre order ended on 30 Jan. I placed an order on 18 Jan. I have contacted them in Jan for an update on the ticket .. I have 22 calls and chats . They just hang up on call saying they aren't able to hear me. That's like pathetic way to hang up. I could hear the teams talking and giggling.. and Samsung is paying for these people? The website is shittiest.. the promotions redirect to app and when I click on app it goes to website. The chats have no direct way to open and minimize. It's been 15 days and it's so frustrating. Yesterday a guy asked me when was the ticket raised ..I said the first day of s24 ultra pre order availability. He put me on hold for 16 minutes and came back online and said as nobody is like. M disconnecting the call. And no body is sharing the supervisors details to escalate this mayhem. That shows how crappy the whole support system is. I think outsourcing has degraded the company's support system. Because the people from countries who don't really function well on online customer service and it's values can never be able to meets it's requirements and urgency. The people are so poorly trained in understanding basic communication. They are just copy pasting lines and links.