Bought the most expensive phone in their lineup, Galaxy Fold 5 with a trade-in. I called to ask for a box or label to send the trade-in device once I got the phone. I was told they will extend the timeline to send the trade-in back and also put a stop to charge $300 on my credit card. I sent in the trade-in. Now it is being returned to me as "item received after due date" and I have been charged $300 on the cc. Not sure why they refuse to live up to their own word. However, after being a loyal Samsung user for over 10 years, I have now moved to other providers and have banned buying samsung products at my office of about 75 employees. Disappointed to say the least.