Awful experience with this awful company. Bought a Flip4 and it cracked down the seam - a noted design flaw since it's release. Rather than honour the warranty and acknowledge their flaw they're blaming me and charging me £340 for a new screen or £20 to have my broken phone back. I hate this company so much - they know what they're doing but they're gaslighting their own customers. WIll never buy another Samsung product. Too many bad experiences with their UK customer support team. Complained and this was their cut and paste stock response - they didn't even fill in the template fully. I don't know why it's out of warranty - but apparently the matter is closed. "Thank you for your getting in touch with us and please accept my apologies for the delay in our response in regard to your complaint. Firstly, please accept my apologies for the difficulty you have experienced with your product and for any dissatisfaction you feel with the service you have received. I can assure you that your feedback concerning your product and the service will be relayed to the relevant lines of business. I have now investigated your complaint fully and while I understand the inconvenience that this has caused you. For more information on our warranty terms and conditions please visit our website online at www.samsung.com/uk Please be advised that you are already through to the highest point of customer escalations and under terms of our Complaints Procedure, this is our final response. Therefore this will not be able to be escalated any further and we now consider the complaint to be closed. I acknowledge the inconvenience this situation may have caused you, but considering my comments above, I am sorry that we are unable to provide the outcome you would want."