I bought the a samsung microwave from Lowes on 6/3/2023. I didnt get the microware from lowes until a month later due to their internal system issues (which is another story in itself). Upon arrival the box was damaged, however after plugging in the microwave its still worked and had no physical damage to the outside of microwave. Everything appeared on the up and up so i decided to keep the microware.. the microware was installed with no issues (two screws and a bracket - over the range) and worked fine until Jan 2024. The microwave door stopped latching and would not close. I called lowes who told me to reach out to samsung because the microwave was under a year manufacture warranty.. I reach out to samsung who sent a technician from Tekon to repair the microwave. When the technician arrived he took off the top black vent cover, told me that he needed to speak to a samsung rep because there was internal damage to the microwave and that the door would need to be fully replaced. After speaking to the rep he then told me that they couldn't replace or repair the microwave and that i needed to get a new one - i even showed him the pictures of the box that was damaged. He told me to go back to the place of purchase to see if they would replace it. After providing me with a service invoice he wrote that the damage was done by the installer (placing the blame on me). Which was not true.. After taking the microwave apart starting with that same vent cover.. i realized that the material used to make the microwave is extremely soft and is bendable with your hand / fingers. The issue was not the bend behind the vent cover... This microwave has a complete design flaw. The door hook latch can easily be broken because it is in place with plastic only. The whole latch has 2 holders for the top and bottom bracket and a hook for where the spring is attached. The plastic hook for the spring was broken, hence the reason for why the door would not close. Samsung should be ashamed for the amount of money they are charging people using cheap materials and not honoring their yearly manufacturers agreement while their outside technicians place blame on its customers. Needless to say that this is a know problem with samsung and this particular microwave. I was able to attach the spring to another part of the microwave that was metal and now it works fine.. Please also note that if you take off the inner seal to get to the latch to see what's wrong samsung again will not honor their warranty. Delivery Item(s) 1.7-cu ft 1000-Watt Over-the-Range Microwave (Black Stainless Steel) Item #: 1984659 |Model #: ME17R7021EG Unit Price $255.55 Original price: 269.00 Discounted due to buying a set of appliances.. This is very disappointing as i have always liked samsung products but i will think again before buying my last needed item.. A refrigerator..