Worst warranty service ever. My dishwasher broke so I called for warranty service after trying to request it through their website for a few days with no luck. After 30 minutes on the phone was able to get an appointment with a tech to come out and fix my dishwasher in 4 days. 4 days later he arrived and couldn't fix my dishwasher. Said he had to order a part and he would call me next week to come back and put it in. When he didn't call me next week, I called his company back and they said that my dishwasher had been fixed and my case was closed. After getting them to admit their error, they said I had to call Samsung back again and request another warranty service because they closed out the ticket and they couldn't get paid and they couldn't fix it on their end, you can imagine how frustrated I was. So okay, I call Samsung back go through another 30 minutes on the phone and get them to set me another appointment. So they set me another appointment for the following week. The day before my appointment the service company sends me a text reminder. The next day on my scheduled appointment, they never showed up. I called them a couple times through the day and asked when they were coming and they said they would get back to me. Of course they never did so when I called them at 5:00 p.m. and said when are you coming they told me they couldn't make it and they come the following day, first thing in the morning and that they were sorry. So now it's the following day, did they show up, no. Ask him when they're coming, they tell me they don't know but they'll call me right back to me, still waiting for that call. Have now missed 3 days of work and I've been doing dishes by hand for almost a month. I will never buy another Samsung product. I will never go through this again. I've been annoyed at Samsung because I bought so many products from them they're broke right after the warranty period expired. Now I finally get lucky on one of them breaks in the warranty and this is how I'm treated. Done done done