Samsung is a NIGHTMARE to work with! I am switching to Apple after what I have been through the last TWO WEEKS. My 6 month old Zflip 5 started literally coming apart by the hinge nothing that I did I called Samsung they said I was still under manufacture warranty and to send it in. No replacement phone nothing had to go without a phone. I sent it in and about 3 days later got an email saying it was unrepairable and they are shipping it back to me on 2/28. I called Samsung they said there was liquid damage and there absolutely was not! They advised I call my extended warranty Samsung plus. I told them what a rip off they are and to send my phone back. Call Samsung plus I have to pay $99 for a replacement and they have to hold A THOUSAND dollars til I send my old one in and I have 10 days to send it or they keep the 1000. I did that. March 2nd rolls around still no "broken phone" call Samsung all they could say was its in shipping. Meaning these idiots never sent my phone. Here we are March 5th I call Samsung AGAIN and they STILL haven't sent my phone. They all of a sudden decided they were going to repair my phone but was waiting to do so. I told them they needed to send my phone TODAY. We Shall see if they actually do. Worst company ever!!! Never buy through Samsung! I never wi again