I bought a Samsung galaxy fold 4 from Bell and the foldable screen malfunctioned. So I sent the phone back to Samsung because it was covered under warranty for a year. After a couple weeks I called them to see if they were replacing my phone or not, and they told me they were sending me a brand new replacement phone which is great. The not so great part is that they sent my replacement phone through FedEx, and FedEx left my brand new $3000 phone at my doorstep right in front of a busy street while I wasn't home. It might have been around 9am when they dropped it off and I got home around 10:30 or 11 and my phone was gone. Nobody signed anything, they only took a picture of the package at the front door in the most obvious spot and left. I tried to file a claim with FedEx but they said I need to call Samsung and tell them to file the claim since they were the ones that sent the package. I called Samsung about 5 times and after giving me false hope they told me they couldn't do anything about it. I even called FedEx which was hard to do since they basically use a robot answering machine which makes it hard to get a hold of a person. FedEx told me again that I would need to call Samsung. So after calling Samsung one last time and being transferred over to "executive" customer service, they told me they had no way of filing a claim which is really hard to believe. So thanked them for no help and took the loss. to this day I feel like the FedEx driver stole my phone. He certainly could have held onto the phone and put a sticker on my door with the post office address it would be stored at. I find it weird how FedEx wouldn't attempt to redeliver the package, or try to call my phone. Samsung should have also made sure that the package requires a signature, and I actually think that I did ask if it did require a signature when I called them and they told me it did.