Let me tell you my experience. I have raised service request for an AC issue on 25th feb and till now no service center contacted. I have spoken to multiple samsung support team over call and whatsapp and each time they reverted with same response like issue will be escalated and service center will contact but till now there is no response from service center. And even samsung portal they show the service center name and location but when I search in google maps for it there is no such service center available at my place. Don't get trapped like me opt for other appliances as after sales support is beyond pathetic. Just for reference attaching the service center mentioned in samsung site. AUTHORISED SERVICE CENTER Thirumala Enterprises Address: 1-12-145, Vinayaka Nagar, 503001