So this was the first time I’ve ever had to talk to anyone at Samsung. But since cell phone stores where you purchased your cell phone and your plan no longer help you with even the most minimal repairs in any shape or form, I was forced to talk to Samsung. Well it was pretty quick to talk to someone and they were perfectly friendly and professional, virtually all the information they gave me about how to deal with my situation was wrong. Down to the address of the place I had to travel an hour or two to see if my phone could be repaired, that places phone number, the process for scheduling an appointment which they don’t take appointments it’s just walk-ins, and every single facet of the information they gave me was wrong. They even told me that if there’s no dents on my phone that my phone it will be covered since I’ve only had it seven months and I have a one-year warranty. There are zero dance on my phone, but then when I got to the shop to fix my phone yesterday and they sent the 20 freaking pictures that Samsung ring quired they send to see if my phones covered under warranty, they saw a tiny little section, no more than a pinpoint of missing paint on my phone. It wasn’t a dent, it wasn’t a crack it was nothing and they wouldn’t cover my phone and now I am out $400 to get it fixed!