WORST COSTUMER SERVICE I HAVE EVER EXPEREINCED!!!! I bought my Samsung Galaxy A54 in October 2023. The phone is still under warranty. I started having problems a month or so ago with my phone connecting to android auto in my car. I went online and did all the troubleshooting recommendations Samsung provided (deleting and reloading the app, new cords, etc.). When that didn’t work, I took my car to the dealership to make sure it wasn’t the vehicle. The dealership contacted me and stated they were unable to find anything wrong and that they were able to connect other android phones and my android auto worked, so it was not the vehicle. I called Samsung. Each time I would speak with a technician, they would start the same troubleshooting options that I had found on the internet and tried already. I even gave them control of my phone for them to work remotely on it. They clearly did not know what they were doing and were just doing a search of their system and reading the instructions (the same instructions you can find online). They had zero knowledge or expertise!!!! Each one of them would get so far and not have any further options and we would somehow get disconnected, and they would not call back. I will get a text message a minute later saying my ticket was completed and closed. This went on for 5 hours the first day of the most frustrating 2 weeks of my life!!! I then called back the next day and after trying all the troubleshooting again (they do not believe in reading the tickets that had been placed prior), I was told it was my car. I explained my car had already been to the dealership and it was not the problem. They insisted it was my car. I called the dealership and they said they only thing they could do that they hadn’t tried was updating my car stereo system (even though they did not think it would make a difference, they were willing to try). Made an appointment and dropped my car off a second time. Well, the update never completed because my car already had the most updated program. Picked my car up and called Samsung again. Basically, the same run around as the first 10 times, except this time they recommended I take my phone to a shop near me that has their technicians who can diagnose the problem. I called and I took my phone. One of their in-person technicians assisted me and finally agreed it was a problem with my phone. He was able to connect his phone to my android auto but was able to see that my phone was not connecting. He did more tests and diagnosed the phone and determined the USB port was not working properly and, therefore, was not transmitting data. He did not have the part in-house, so he ordered one and we made an appointment for the new port to be placed. Took my phone back to their technician and left it for 3 hours. I then received an update that the port was changed out, but the phone was still not transmitting data. They now diagnosed it as being a board problem and recommend a new phone be issued, as it is under warranty. I called Samsung again. I was then informed that they would not issue a new phone until I mailed them my phone (could be at least 2 weeks) and one of their onsite technicians evaluated it to see if there was a problem. So, the customer is inconvenienced without a phone for at least 2 weeks!?!?! Also, if I needed a phone in those two weeks I would have to go to my provider and rent one. They offer their customers nothing and NO help, but you must send your phone to them! This has been going on for weeks!!! Back and forth with Samsung and I still have not resolution!!! Samsung has literally had me running around in circles to avoid taking responsibility for their product. Everything Samsung offers their costumers is at the expense and inconvenience of their costumers! I have never experienced customer service as bad as Samsung. I will never buy another Samsung product. There is not a word to that can define how absolutely horrible they are to deal with!!!!