Samsung is the worst company to buy from. Their customer service was so rude (Jose/ Management/ From New York). Even if you have a warranty you will not get a replacement. I have had my washer for 6 month, makes a banging sound when it’s on the spinning cycle. Tech came, tore my machine apart, doesn’t have answers for me then says I have to wait a week for the company to see what they can do now. Tech does not come with parts to fix the problem, they just look at it, use your bathroom then leave. Very unprofessional in all ways! I will never purchase Samsung again.