Review: Disappointing Experience with Samsung Stove Approximately three months ago, I purchased a new Samsung stove with high hopes of enhancing my culinary adventures. Unfortunately, my experience quickly turned sour. While innocently boiling water for a comforting cup of tea, the stove's top inexplicably shattered into several pieces. Upon contacting the seller, I was redirected to Samsung's customer service, which initiated a two-week ordeal. After an agonizing wait, technicians arrived to replace the stove's top. However, my relief was short-lived as it became apparent that the replacement was not installed correctly. A subsequent call to Samsung resulted in the revelation that there was an issue with the replacement top, necessitating yet another replacement. In the meantime, I was advised against using the stove, leaving me unable to cook for nearly three weeks. Frustratingly, Samsung's response to my predicament has been far from satisfactory. Despite their acknowledged fault, they have adamantly refused to offer a replacement or refund. To add insult to injury, the retailer from which I purchased the stove, Orvilles, has been unhelpful in resolving the matter. In summary, my interaction with both Samsung and Orvilles has left me deeply disillusioned. The lack of accountability and customer care displayed by these entities is profoundly disappointing. I caution others to exercise caution when considering purchases from either party, as my experience suggests a troubling lack of integrity and reliability.