ar [Recipient's Name], I am writing to express my extreme disappointment and frustration with the service provided for my refrigerator by Samsung On 6 April 2024 I lodged a complaint regarding the malfunctioning of my refrigerator. After three days, a service engineer finally arrived to inspect the appliance and confirmed that a part needed replacement. I was informed that the part would need to be ordered, causing further delay. Since then, I have experienced repeated delays and unfulfilled promises from your service team. Despite assurances from the service engineer that they would return to replace the part, they failed to show up on two separate occasions. Moreover, when attempting to contact the service engineer, their phone was switched off during normal working hours, adding to my frustration and inconvenience. Subsequent calls to the call centre provided little reassurance, with representatives simply stating that the part has been ordered and would take an additional three days to arrive. It is unacceptable that a supposedly reputable company such as yours would have such inefficient and unreliable service processes. The prolonged delay in replacing a single part reflects poorly on your commitment to customer satisfaction. I reside in Mokila, Hyderabad, and I must emphasize that the service support in this area is exceptionally poor. As a consumer, I expected better service and prompt resolution to my complaint. I urge you to address these systemic issues promptly to avoid further dissatisfaction among your customers. Before purchasing a Samsung refrigerator, prospective buyers should be made aware of the substandard service support they may encounter. I expect a prompt resolution to this matter and request that the necessary steps be taken to expedite the repair of my refrigerator. Additionally, I would appreciate compensation for the inconvenience and time wasted due to the service delays. I trust that you will take this matter seriously and provide a satisfactory resolution at the earliest opportunity. I look forward to your prompt response.