I recently purchased a Samsung oven, and it will be the last Samsung product I ever buy. The customer service has been absolutely shocking. From the start, there were issues with the oven: the dividing shelf was broken, and it also fails to maintain the correct temperature. When I contacted Samsung, they refused to replace the shelf, claiming it was not covered by the warranty, which only lasts 28 days. However, by the time the oven was delivered, it was already past this period, rendering their warranty practically useless. Despite their assurances that they would resolve the issue and contact me back, they never did. I even escalated the matter by emailing the CEO. The response I received was appalling; it took several prompts to get any acknowledgment, and when they finally replied, it was clear they hadn’t even read my email. They dismissed my complaint about the oven and did eventually resolve a missing purchase, stating that I hadn’t contacted them, despite my numerous emails proving otherwise. The customer service from Samsung is terrible. If you encounter a problem, don’t expect any help. I would strongly advise others to heed this warning and consider these reviews before purchasing any Samsung products. I, for one, will never buy from them again.