Bought a new 8k Tv from them 2 months ago online directly through Samsung. After a automated software upgrade 2 weeks ago the TV blacked out and failed to ever restart again. Their customer service has made me jump through hoops for two weeks and have failed to resolve the issue. They went from an in house service to an exchange and now to a "possible" refund. Each time a different service representative that asked for the same information before that process could be started. They have all the info (Bought it from them on my Samsung account). I am now waiting for them to schedule a tv recycling company to pickup the $6000 paperweight. According to them I would then need to send them the receipt from the recycling company and go through another verification process before my refund would be issued. For a company of this stature to have this complicated and repetitive process is totally unacceptable. It seems the purposely try to frustrate the customer until they just give up.