Literal robbery; purchased. fridge that has multiple awful reviews. The fridge cost $2000 and has less than 2 years. They charged for a diagnosis and before the third party repair company even came out to run the diagnosis, we received news that this would not be covered under warranty and we would have to pay $240; again to this date, a diagnosis has not been made. Their customer service reps are based out of the Dominican Republic and are untrained, unprofessional, and unwilling to do anything about this complete lack of integrity. There are multiple class action lawsuits and with social media now a days you can showcase how these companies do business. I would suggest everyone to use their platform accordingly to highlight this issue. It is also super helpful if you have recorded the conversation; this is what I did after having learned how terrible they are.