Dear All With respect to my e mail which was addressed to Samsung on Wednesday 26/06/2024. Still I am eagerly expecting response or resolution for the problem created by SAMSUNG and SAMSUNG SERVICE CENTERS. On Thursday, I received a phone call from Mr Shibli, Area Sales Manager and narrated the whole incidence to him. He told to share all the details to him through WhatsApp and same was done on Thursday 27/09/2024. He told he will check and he will get back to me. WhatsApp screenshot is attached for your reference Today, Saturday 29/06/2024, more than 48 hours, still eagerly expecting response from him. I am trying to contact him to his number, he is not responding to my calls nor to my WhatsApp reply. Note : Whoever from SAMSUNG company is responsible to handle this concern, react to the complaint or grievance or request raised by your customer. Regards