Everything went wrong. The order wasn't shipped due to their failure to ship it as they said they had, pushing delivery a week. The installation failed because the washer was defective and leaked water through my laundry room, kitchen and dining room. I had over an inch of water within 7 minutes of turning the machine on. 12 towels later the delivery guys came back and advised me the washer was defective and they'd actually just picked up the same set from someone else that day. Not sure why they didn't recognize that mine was defective before they left but whatever. It has taken 2 days of me calling repeatedly to try to get any assistance because Samsung is under the impression the appliances were delivered even though I called and informed the within 30 min that I was sending both back and wanted a full refund. I've had nonstop issues, multiple attempts at contacting Samsung through phone, email, social media and now I'm leaving this review. I will NEVER purchase another appliance from Samsung. My current issue is trying to get my refund so I can go somewhere else to get a set!!!! I've asked this to be escalated because have to wait for the refund to be processed in order to purchase something else!!! I'm infuriated and will never have anything good to say about the company.