I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows: Product/Service Purchased: Samsung Galaxy Book 3 360 Product Model No: NP730QFG-KA3IN IMEI no or Serial no: 65Q49FGW300193 Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B Order Number: 12008960750 Date of Purchase: 23/03/2023 Amount Paid: INR 1,10,990.00 Unfortunately, I am dissatisfied with Samsung Galaxy Book 3 360 I have faced the problem of Samsung recovery and automatic scroll hurdles in my laptop. When I opened and started my Samsung Laptop Book 3 360, Samsung Recovery mode occurred and it got stuck in infinite loop when i tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again... I have purchased the laptop, investing a huge amount in this not to face such issues. It's been 1.5 Years of purchase only and for the last 1.3 Years, I am facing these issues. It's quite disappointing from your end that your technical team is not even capable of offer help on time. It’s a shame that from last 1.3 Years, I have been continuously struggling with my laptop, I am on my own trying to resolve the issues. I don't think the Samsung R&D team is able to handle this issue. My work is very important which I am unable to carry with this laptop. I would have never purchased Samsung if I had known about such issues and services. I just wasted my savings after purchasing from your so-called brand. It's disgusting and I had never hoped that Samsung offers such a bad and worst technical support where the competent person doesn't even approach. What are you expecting from my end. you offered me the extended warranty, but you are not capable of resolving the issue. I want the extended warranty no doubt but what's the use of that with a malfunctioning laptop. I have invested my time and saving both I want my issue to be resolved anyhow. I am just fed up with contacting you guys from last 1 Years this is being ridiculous. I am working person I have a job to do, I have bought this laptop for my office work. I am losing my patience. Already your team has wasted my 1.5 Years to resolve the issue. I want a genuine and permanent solution for this, as it is not at all acceptable from a Samsung kind of brand. Kindly provide a full refund for this laptop as I can't waste my time just waiting for the issue to get resolved on its own. I hope you will genuinely care about resolving the issue of your valuable customer. I have already trusted your services, but my patience is over now can't bear more. Samsung Recovery mode occurred, and it got stuck in infinite loop when I tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again. I am unable to connect with customer support team, but none is responding. How Many times do we need to beg to provide the services or refund for the problem that we have been facing for a year? Is there any responsible person who could take action for this? It has already been so long that no reliable solution has been provided, what would I do with the warranty period when I couldn't even use it. Are you providing the warranty period for the damaged Laptop? Is this what your services are for? I am entitled to a full refund under these circumstances. I kindly request that you process the refund at your earliest convenience. Please let me know if there are any additional steps, I need to take to facilitate this process. Enclosed with this letter are copies of my receipt and any other relevant documents for your reference. Thank you for your prompt attention to this matter. I look forward to your favorable response within 3 Days. If I do not receive confirmation of the refund process within 3 days and the refund reflected in my account within 7 days. I will have no choice but to pursue legal action to recover my funds. Kindly do the needful at the earliest otherwise I have to take legal action against Samsung India laptop very soon.