Shocking customer service hidden behind a polite voice. Have no power to support customers whatsoever. I have been an avid fan on Samsung utilising their ecosystem for nearly 5 years. March 2023 I purchased the Samsung galaxy book 3 pro 360 at full price as my last laptop I had was 9 years old and cannot have service updates. The laptop worked extremely well until it didn't. The charging port stopped working so I went to Samsung and they gave me a quote of £650 to get it fixed. The rest of the laptop worked perfectly and the only issue was a burnt charging port. In their description there was no water issue, no other issue with the charging port. It was clearly a manufacturing issue. They stayed they can't do anything about it and that I must pay the full price. As someone that had the phone for 5 years with no issue, headphones for 4 years, replacing them this prime day 2 weeks ago for another newer pair of Samsung headphones. Both my old products still work they just didn't update anymore. I couldn't believe the company would act in that manner. A clear cash grab when I stated it only should cost between £80-120 and even then it should be free as it's a clear manufacturing issue. They stated I used the wrong charger. I had my main charger until only recently when the charging stopped. I threw it away, believing the charger stopped working. My new charger was also another Samsung charger specifically for the same laptop. They stated the charger is 45 w instead of the 65w of the original charger that's what burnt it? It is clear daylight robbery as it was clearly a manufacturing issue. Again the laptop was 15 months old and everything worked perfectly fine except the port. As a Samsung long term customer it really hurt that I'd be treated that way as before this I never had any issues. Again I love the products but the way the company treat it's customers really makes it difficult to purchase from them again on the future, knowing I have no support if issues arise that are clearly manufacturing problems.