I've been a loyal Samsung customer for years, but my recent experience with their customer service has been nothing short of a nightmare. The so-called "experts" are far from competent. I've been misled with incorrect information, leading to significant financial loss. Every time I call, I get transferred to different departments, only to be hung up on multiple times. When I finally managed to lodge a complaint, it wasn't even recorded. The representatives claim they have all my account information in front of them, yet they clearly don't read it properly, resulting in repeated errors. It's incredibly disappointing to see such poor customer service from a company as successful as Samsung. I have been using their phones for ages, but given this experience, I can't recommend their service. It's a real shame. Avoid if you can.