The experience with the recent order of a Samsung S6 Lite tablet through the Samsung app was deeply disappointing. The promised delivery date of September 6th was not met, causing inconvenience and frustration, especially considering the tablet was intended as a birthday gift. Despite multiple attempts to contact customer service, the responses were unsatisfactory. Requests to speak with a supervisor or find an alternative solution were met with resistance and a lack of helpful information. The request for the head office address was disregarded, and I was advised to search the Samsung website. Ultimately, the order was canceled due to the prolonged delay and lack of resolution. It is recommended that alternative options be explored to avoid similar issues in the future.