We purchased a Samsung microwave range hood combination. The store had only one left and did not have the box or manuals. We just moved in to our new home and it took about three and a half weeks to get to installing it. We discovered that the installation template was missing. I called customer service and explained the situation. They told me that I needed to call within 48 hours of purchasing the item for missing parts and since it was three weeks later they could not help me. I asked where the policy was written, they told me in the documentation that comes with the microwave. I told them it did not come with the documentation, they said the store should have informed me. I told them never in my life have I purchased an appliance and the store tell that. I also asked what happens when you purchase online and don't talk to anyone. They told me to have a nice day and thank you for purchasing Samsung products. Well we need a new gas range, dishwasher, refrigerator and washer dryer. Guess what brand we won't be buying! I hope saving the $3.00 for the paper and postage was worth it to Samsung.