Buyer beware! Be prepared to be on the phone for a long time while you are put on hold and transferred to different departments. Samsung is supposed to be a technology company: however, their customer service and data retention does not reflect it. Also, be aware that if you opt for their Customer Care + extended warranty, it starts the day of purchase, not when your appliance is delivered. In my case, I waited 3 weeks for delivery from Samsung and lost that much warranty time. I was on hold so long I finally gave up...but, of course, that's what they want you to do.