Today the Samsung team refused to install the "6.0 cu. ft. Smart Freestanding Gas Range with No-Preheat Air Fry & Convection in Stainless Steel" that I purchased online three days ago. The team said the existing gas connection could not come out of the floor. (The stove was supposed to replace an identical model Samsung stove purchased 12 years earlier. Its installation was fully permitted then by the local municipality.) A few hours later, Samsung wrote an email claiming that they had made three unsuccessful attempts at delivery and they had therefore cancelled the order. Not true! I received the team on the first and only visit. They refused to install. Now, I have to wait for a refund for a stove and installation that I paid for in good faith. Samsung did not act in good faith.