Bought an s24 ultra phone online and regretted my purchase after I realised how bulky and inconvenient the phone is in my hands. Asked for a return and I was shocked that they apply a minimum 20% deduction and don't give a full refund. The phone was not used for more than 2 minutes, in other words, I have not even used it for anything. I only examined the device and realised that it was not for me. Spoke to an agent and explained and as usual got all the silly answers of We are sorry, we are interested in retaining customers ....etc etc I don't understand how on Earth would you retain customers if your policy prioritises profits over customer satisfaction by enforcing such a policy. I explained that I had a similar event with Sony who gave a full refund despite having the phone for 3 days but of course without using it at all but the agent didn't seem to be bothered and just kept reiterating that they have a different policy from other brands. Well, your policy is unfair and disgusting. I also explained that I was intending to return it and buy another device with smaller dimensions from their website!! I emailed their ''CEO'' and awaiting a reply. If I have to keep the phone, it will only be to avoid losing the 20% although I don't like it. After seeing all the bad reviews about them, I don't think they even bother about their customers!!