Trust has been Lost! A word of warning to anyone, this sums Samsung up: Rest on one's laurels "be so satisfied with what one has already done or achieved that one makes no further effort." I would no longer recommend Samsung to anyone, and this coming from a staunch Samsung user since the Galaxy S2 from 2011! My most recent device, the Z Fold 4, developed a fault in that the screen protector lifted from the screen along the crease in the inner screen, a defect in the device/design. The Z Fold 4 was the last of the Z Folds where the case did not fold flush, coupled with the screen protector lifting, this led to fluff and foreign objects getting underneath the lifted screen protector due to poor design. My phone is still under 'warranty' - I use that word lightly, more like a SCAM warranty! I send the phone in and after 5 days I get an email saying the damage is not covered by warranty due to impact damage underneath the screen protector....hmmmm. I call the third party repair company, TMT, to complain who put me through to Samsung Customer Solutions - here's where the fun begins. The engineers tried to fob me off saying that nail marks had caused damage to the screen, underneath the protector, this just doesn't make sense. Having checked the photos from the third party repair scam artists, it confirms that where the screen protector had lifted there are small indentations which confirms that where the screen protector had lifted, small foreign objects have got underneath and each time the phone is folded and unfolded they had been pushing against the screen. I explain that my phone is kept in a padded wallet case but they advised the impact damage was on the inner screen. I stated that the only way anything can have damaged the screen underneath the screen protector is because the protector has lifted, a defect, and whatever has caused the damage has got underneath. This fell on deaf ears and we went in circles for just under an hour. I asked for a way to complain, I was advised that customer solutions IS the complaints department, so effectively the buck stops with them. Can I have a managers name - "Kelly", surname, we don't give them. Can I have your name(the phone operator) - "Ibrahim", surname, we don't give them. Can I have an email to escalate, we don't have an email to escalate. Can I have a way to escalate, there isn't a way to escalate as we are the complaints department. How can a company as big as Samsung not have a name, email, department to escalate to?! The whole customer/user experience with Samsung has been abysmal and so ends my relationship with Samsung. I was looking at other foldables like the Vivo X Fold3 Pro and the Honor Magic V3 but was going to stay with Samsung because of the Warranty - not now! There are better and more innovative companies and devices, Samsung has dropped the ball!