My Samsung Galaxy phone had gotten damage on the front where there is an IMEI number on the front of the phone one of the crystals had gotten damaged on one of the circles. The phone will not turn on or off. I called Samsung Galaxy they made a ticket up yesterday and said that the phone was still under warranty all I needed to do is get a box and a free label the ship out the phone back to Samsung Galaxy. Well one of the representatives canceled my ticket and said the phone was not under warranty because there was damage to it so they will not repair it which is ridiculous if the phone needs to be repaired the phone needs to be repaired. Why have a repair center if you cannot use the phone and they cancel tickets on you so that they could get rich off of you even though the phone was under warranty by Xfinity mobile?