If I could give zero stars, I would! We have a Samsung refrigerator which was here when we bought the house. It was manufactured in 2019; we bought the house in Feb., 2021. There were some parts that might've still been covered under warranty, so when the freezer's temperature went way down, I called Samsung first. The customer service person I spoke with walked us through some troubleshooting things & said it might take 24 hours to see if that worked. It didn’t, so I called back & was given the name of a specific appliance repair company in our area which is their designated company. The CS person I spoke with this time said that I’d probably be asked for a copy of the receipt. Since I’d already told her that the refrigerator was here when we bought the house, she said to just reply we didn’t have one. Samsung then started texting me information. They said it would take 1-2 days for this repair company to call. Thinking it might be faster if I called them directly, I looked them up & tried calling. No answer/no voice mail. The following day, a text did come asking for the receipt. I replied appropriately. The following day, still no contact from the repair company so I called Samsung again & reported all of this. In the meantime, I tried to directly call that repair company again. Still no answer/no voice mail. (I might add that I looked up reviews on the this “Cone” company and they were not good, to say the least). The following day, another text requesting a copy of our receipt. Again, I responded appropriately. No contact whatsoever since then. I called a local company myself, based on recommendations from neighbors. They arrived, fixed the problem efficiently, & also told us that the original compressor had been replaced at some point. Based on when we bought the house & the manufacturing date, that would’ve happened probably less than 2 years after purchase. Based on that & the complete disregard for getting our appliance repaired, we do not plan on purchasing ANY Samsung items again! One disclaimer: each of the 4-5 people I spoke with tried very hard to help; seemed to genuinely want to help. It was the process that I would give zero stars to if possible. (1 seems to be the lowest). Continuing on down this form, it asks how quick the company replied. The first 3 or 4 times, it was by phone call, so immediate. After that, 6 days with no communication. How would I rate customer service? The people I spoke with seemed to be trying to be very helpful. The customer service process, however, was abominable.