We bought our house less than a year ago, with a brand new kitchen and all brand new Samsung appliances. The microwave randomly caught on fire when we were heating up leftovers; it had been on for 10 seconds and this happened. So far it’s been 3 weeks, waiting for a replacement tray & plate, which were the items that caught on fire. So far they’ve sent 2 technicians to our house to take pictures of our microwave with no replacement parts. I called Samsung and got no sympathy or concern. I did get 2hrs of my time wasted transferring me to different departments. I’ve been transferred to 4 different departments this morning alone. Being it’s the week of Thanksgiving, I was hoping we could have a functioning Microwave, I guess not. No one cares to help or steps in to get our issue taken care of. Everyone blames another departments. The 1st microwave technician that came to our house actually said this happens frequently. I cannot stress enough DO NOT BUY Samsung appliances, horrible customer service, horribly made appliances!