Absolutely awful company with extremely poor customer service and low quality products - I recently bought a Samsung washer that broke after 2 months, it was repaired then 2 weeks after it broke again, Samsung said they could not replace it and would not allow me to book another repair! After lots of calls and live chats they finally agreed for me to return the washer for a refund (which under consumer rights law you can do with a faulty product in the first 6 months) however, they are deducting £50 from my refund for them collecting their faulty and dangerous product! I have been waiting a week for a manager to contact me when I was told I would be contacted within 48 hours, I've chased this numerous times and get no where. Do not buy from Samsung.