I’ve had an incredibly frustrating experience with Samsung. I purchased a product, but it was never delivered. The shipment was repeatedly rescheduled and canceled because Samsung’s team claimed they couldn’t “locate it” in their warehouse. Over the past month, I’ve been in constant contact with their partner, Forward Air, who kept promising to escalate the issue to a Regional Manager, but nothing was resolved. Meanwhile, I wasted over 20 hours waiting in another city for missed deliveries and countless hours on support calls with both Samsung and Forward Air. Despite all this, I am still left fighting for a refund. Samsung’s lack of accountability and customer care is unacceptable. They have shown complete disregard for their customers’ time and concerns. I’ve escalated this issue with the BBB and my payment system due to their refusal to take responsibility. If you value your time, money, and peace of mind, I strongly recommend avoiding Samsung. This experience has been nothing short of a nightmare.