On 11/19/24 I ordered three appliances from Samsung with a request for delivery on 12/4/24 because my new countertops would be installed the previous day. I did get a good price for bundling and included installation with all three products. On delivery day the installation left a lot to be desired, but the third-party installation company quickly sent someone to address that. The major problem was a severely damaged microwave. Photos were taken and a call immediately made to the boss at the installation company. I was told I’d probably get a replacement in a day or two. No such luck. Without going into what is now about 8 hours of calls, photos and emails I am told I won’t get a replacement until 1/11/25. More than a month away, especially upsetting as when I called to confirm replacement, the product was avail on the Samsung site for a 12/12/24 delivery. If the price wasn’t $200 more than I paid I would have just asked for a refund and repurposed. I didn’t think I should be penalized for a problem they caused. The associate who informed me of the unacceptable date ask for 24 to 48 hours to get things straightened out. I heard back today that the date would be in January and they would offer me a $240 refund if I just wanted to cancel. It is the finishing piece to a kitchen full of the Bespoke stainless products. I can’t very well change course at this point. I refuse to pay more for a product they sold and should deliver or give me a refund that will cover buying from two other stores that have plenty in stock. Those would cost about $600 with the current price and installation. I will have to cancel holiday plans since my kitchen will be unusable until mid January. After getting this item, though I’ve built three homes with Samsung products, I WILL NEVER PURCHASE A SAMSUNG PRODUCT AGAIN AND WILL ENCOURAGE EVERYONE I KNOW TO AVOID THEM AS WELL.