I’m extremely disappointed with Samsung’s customer service and their handling of product safety concerns. I purchased a Samsung stove for my family about a year ago, and it has been nothing but trouble. The stove’s knobs are overly sensitive and get pressed easily, and the touchscreen turns on at the slightest touch—sometimes even from my clothes. I’ve burned myself multiple times while cleaning it but brushed it off, relying on my first aid knowledge to handle the situation. However, this has now become a serious safety issue as my little ones can easily turn the stove on accidentally. I recently discovered that this model has been recalled for these very issues. When I reached out to Samsung to inquire about exchanging the stove—willing to pay the difference for a safer model—they refused to help. To make matters worse, one of the stove’s knobs is already broken, which is shocking considering I’ve owned stoves for 35 years and never experienced this with any other brand. The customer service experience was appalling. I spent over two hours on hold, being transferred from department to department, only to be told they couldn’t do anything because my product is out of warranty and wasn’t registered. I purchased this stove directly from Samsung.com, yet they wouldn’t even provide a replacement knob free of charge. This level of service is unacceptable, especially for a product with a known safety recall. On top of that, none of the customer service agents spoke clear English, making the process even more frustrating. Samsung, this is a disgrace. I will never buy another product from this company.