I purchased a new washing machine directly from Samsung two years ago. I was having problems with it and they sent out a service repairman. They ordered a new drum for my washing machine. The first time it came in wrong. I waited another month the second time it came in wrong again so for the third time, the service man has come to my house on the phone with Samsung and it is a part they can no longer can get. They are now telling me it is out of warranty after they originally told me it had a two-year warranty. I have two junk parts sitting in my garage and a washing machine in my basement that is junk. They are now telling me that I can junk it myself. I do not want to take my time or my money to take it somewhere to be dumped and they’re telling me they will not replace it for me. I have a washing machine that is two years old that is complete junk that I spent nearly $1000 on. They have the worst customer service ever and I would never ever purchase a product from Samsung again .