Samsung Has the Worst Customer Service – Stay Away and Go to Apple iPhone I wanted to share my incredibly frustrating experience with Samsung’s customer service for my Galaxy S23 Ultra. As a long-time Apple user with no issues, I sold my iPhone 13 Pro to try Samsung, lured by their marketing and features. I regret that decision every single day. The trouble started when I noticed a rattling noise from the camera. Samsung's support bluntly claimed it was “normal” due to the camera’s OIS without properly addressing my concern. I sent the phone in for inspection, but it came back with the same rattling issue and scratches that weren’t there before. When I reported the damage, Samsung denied responsibility and refused to help, showing zero accountability. This experience made me realize how much customer service matters. Samsung may advertise flashy features, but what’s the point if they don’t stand behind their products? In contrast, Apple excels in customer satisfaction and reliability. I’ve never had an issue with Apple’s service or devices, and this ordeal has shown me why so many people stay loyal to them. I’m now waiting for a deal to switch back to the iPhone. I’ll never make the mistake of leaving Apple again. If you’re considering a Samsung phone, don’t fall for their gimmicks. Choose a brand that values its customers.