I am beyond disappointed with the service I have received from Samsung regarding the disposal of my old washing machine. Despite paying an additional fee for the disposal service in advance, my washing machine has been left sitting untouched since the originally scheduled delivery date of 10th December. I was personally present during the delivery and can confirm that the disposal was not completed as promised. The excuse provided, claiming that the machine could not be removed, is completely unfounded, as it has been bone dry and ready for collection since day one. The lack of accountability and the continued delays are entirely unacceptable. I paid for a service that Samsung has failed to deliver, and the suggestion of offering a mere voucher instead of addressing the issue is insulting. I strongly insist that the disposal be rescheduled and completed immediately. As a paying customer, I expected better from a brand of Samsung’s stature. This experience has severely damaged my trust in your customer service, and unless resolved promptly, I will have no choice but to reconsider any future purchases from your company. Samsung, you need to do better. Customer satisfaction should be your priority, and this level of service is simply unacceptable. My old washing machine still out there as i had attached the photo.