My first bad decision was to buy any samsung appliance. I have 8 of them (8 too many) and will slowly be replacing them as they fail with other more reliable brands. I suspect there are literally millions of other samsung customers out there with similarly terrible experiences regarding their samsung appliances. I will now state the problems I've had (with no help from Samsung, I might add): 1. Four door refrigerator: Ice maker continually frosts up. It was replaced under warranty from the reseller we purchased the refrigerator from. The replacement unit also failed. Samsung refuses to cover the failed ice maker. When this fridge dies, a different brand will replace it. The ice make works fine for a couple weeks, then frosts over, so I'll continue to defrost it every 3-4 weeks or so. I'll use this as a constant reminder of how horrific samsung appliances are and to never buy another one. 2. Bought 4 Black Stainless Appliances for a new build. The Black Stainless finish is chipping/flaking off each one of the appliances. Samsung refuses to compensate us for this horrific appearance of these appliances. This started happening within 2 years of installation. 3. The dishwasher with the Black Stainless Finish quit, no response to operation on the control panel. Samsung refuses to help us with repairs without us paying for the repair. The unit is 4 years old and rarely used (2nd home). After investigation into repairing the unit myself, the failing part is not available (unless you are a service person). It's ridiculous that the dishwasher failed with little use and you can't find parts for it. I bought a Bosch DW to replace this one (and love it). 4. Dishwasher in a different home: Failed after 2 years of use (regular use). Samsung refused to cover any repairs. Fortunately I was able to find parts and repair this unit. I sold this unit and bought a Bosch DW, which has worked flawlessly for 4+ years now. Save yourself time and trouble (time is $$$$ samsung), buy more brands with better quality and service; companies that actually back up their products with good customer service and value customer loyalty. If samsung would have helped us out, backing up their products, I might stay a loyal customer, but no more will I buy a single samsung product! Your terrible quality has me convinced to spend my hard earned $$$$ elsewhere!