Samsung has the worst customer service of any company. I had ordered an induction range, RXO came with gas connector. they unhooked my old range and i was not able to cook for weeks. then they show up with dryer cable three days later. i declined for service. they then come after three days with the correct cable three hours late from scheduled time. installed and did not put the security bracket, took my air fry basket, security bracket and drip pan. And the range was not levelled. came back again with our proper items. Spoke to customer service on Chat. her name is GCH Vaishnavi she was very mean and was distracted and asking me serial number of the vacuum. asked same question multiple time, i gave her pics and she requested, did everything wasted two hours and she is sharing link to contact us. And finally she kept quite and did not respond when i asked her to transfer to customer service. very disappointing.