Samsung does not care. They have the worst support I have ever experienced. The one thing they have convinced me of, is to never again buy any Samsung product. I recently purchase a Samsung Q60DB 75" Smart TV, I attempted to login to my Samsung account to register it, and the two part authentication they require does not work. Never got a code texted or called to me. I contacted support after about an hour on hold and they made it clear they didn't give a damn. They told me to wait a few hours and try again. Fortunately I had not unboxed the 75" beast, so I arranged to return it to the vendor for a refund. I will spend my money with a brand that actually cares about their customer. The one thing that is sure, is that I will never buy another Samsung product in my lifetime.