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Anonymous
I had bought Samsung washer and dryer in last December 13 2024 at my new home and i had not used it more the six months and its started giving me trouble. I had complained about it at SAMSUNG costumer service, it was manufacturer defaults, at my first complaint my husband and I had submitted all required documents about washer’s purchase, it was under warranty period, they said we cannot do anything else then try to fix it, so they send technician to check it then that technician just oped the machine and checked it and told us that it is manufactured default,but still they have ordered parts which will need to fix it, they made my house there service lacator. After that another service man is coming after one week with all parts which had to replace. He is doing 5 to 6 hours service in my house with that machine. And after fixing he told us it’s fixed but if you get trouble again then we have to call SAMSUNG costumer service again. We have send all pictures videos and even they talk to is on video call. They are just making excuses. Now SAMSUNG costumer service people told us forget about previous purchase and now buy it again and then give them new purchase receipt. We are so frustrated now, the costumer service is so bad at Samsung. They don’t wand to listen customers problem at all, they just want to fill their pockets. People please help me to solve this.
1 week ago
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