Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. Samsung doesn’t warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said… on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service representative came and included on video chat a Samsung representative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service rep and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves I’ve used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is “defective”. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass Samsung glass cooktop review !!!!!!!!BUYER BEWARE!!!!!!!! Purchased a Samsung glass cooktop oven from Lowes on 11/28 and delivered 4 days later 12/2. Their warranty is 48hrs after delivery to address customer issues. Samsung doesn’t warranty cosmetic issues. I have owned and operated for close to 40yrs glass top stoves with never had an issue. That all being said… on 12/21 my husband and I filed our first complaint when we discovered a deep and significant scratch on the glass top when applying the glass cream to clean the glass. The cream filled the scratch and brought it to sight. Neither of us knowing how that significant scratch ever got there. One would think you would know exactly when it happened. 12/26 the service representative came and included on video chat a Samsung representative. The overall assessment was it was cosmetic and Samsung would not cover the scratch. After the video chat the service rep and I had a full conversation about the numerous complaints of this particular issue that he sees on a regular basis. He himself has the same problem with the inability to keep the fingerprints and smearing off the glass top. I have found the simple boiling of water with the fall of vapor water around the pot cannot be removed by simply wiping off the glass, like the previous stoves I’ve used. Every time the glass top must be creamed and polished to maintain a clean and debris free appearance. I find it very frustrating and a waste of time to have to put so much effort into the maintenance. My over all assessment of the glass top is that the glass is “defective”. Reading other reviews and complaints everyone is having the same issues. The glass top be so fragile where it scratches so easily, the inability to clean with a simple wipe down, random breaking and cracking of glass when cooking. BUYER BEWARE! when cooking. BUYER BEWARE!