I purchased a 7.5 cubic ft smart stackable washer and dryer. It was installed by professionals and worked great. After about 3 weeks of use, the dryer stopped working. It was only a month old with the outside of the machine in perfect condition. I made an appointment for a technician to come because it is under factory warranty. The technician didn’t show up on the first appointment. He came days later and could not communicate with me. He took parts of the dryer apart and found “physical damage” on the inside. I never saw the damage. He left with no answers given because we spoke different languages. Samsung will not do anything to help me. They will not cover it under factory warranty. I am being forced to buy another dyer. It will not be a Samsung dryer! Do not purchase from Samsung. All of their customer service representatives do not care and were very unhelpful. Samsung does not stand by their product and does not care about their customers. Stay away!