We purchased a new Samsung washer and dryer on Black Friday from Lowe’s. It was installed December 1st and on December 20th we had a technician come out because it had stopped turning on. The tech said that there were signs of burning on the wire, but may have just been loose so if the problem continued we could buy a new chord, but that Samsung doesn’t cover it under the warranty… not even a month old. The dryer starts working again although Lowe’s said that they would send a new power chord they never did. When the dryer stopped working this weekend we grabbed a new chord ourselves, opened the back of the unit and realized the wires, connector and power chord had all burned through. We are so lucky that the unit itself did not burn and catch our house on fire. We call Samsung and after being on the phone for 3 hours they tell us there is nothing they can do until a technician comes out to look, regardless of the fact that they connected to my camera and saw the damage and that there is nothing left to fix as the wires are burned into the machine. I get a call today saying someone else will call me in another 24-48 hours to schedule a time to come out and look at it. Samsung customer service was heartless, didn’t care about the fact the house could’ve burned with my whole family inside or the fact that I have two toddlers and am 35 weeks pregnant and just want a new dryer because this one is 2 months old and clearly has something wrong with it. They just keep stalling to place blame on Lowe’s instead of fixing the problem. Lowe’s also told us they would call us back in 24 hours and did not so we have tried that route as well. We have Samsung tvs, a refrigerator and a washer and dryer and will never buy another Samsung product again. They have the worst customer service and clearly do not care about the safety of their customers from their faulty products. Highly do not recommend! And then when I try to upload photos of the burned wires and machine, it says they can’t be uploaded because Samsung doesn’t want you to know how awful they and their products are!