Samsung has a bad customer service; also they are dishonest with regard to promises. The icemaker in my Samsung refrigerator (bought in 2021) stopped working and upon digging I found out that it needed a replacement kit. I called Samsung and we had a text exchange and they promised to either find a repair person or cover the cost of repairs if they couldn't find such a person. Two days later, they texted and said they couldn't find a repair person in my area and so I'm on my own. I texted back to ask if I'm able to find a repair person would they cover the costs? They sent me an emphatic "no" as an answer. I reminded them that as a company, their word was supposed to be their bond; crickets after that. To me this is a sign of dishonesty and they are just not trustworthy. Therefore, if you're with Samsung's customer service take everything they say with a very large grain of salt.