I opened a case with Samsung to exchange a monitor on January 9th, 2025. Today is March 13th, and I still haven’t received the replacement. That’s nearly four months, and the monitor is now estimated to be delivered on March 24th — though, based on past experience, I’m not confident that will actually happen. Throughout this process, I’ve had to go through multiple support teams, often repeating the same information over and over. At one point, I was so overwhelmed and frustrated, I was nearly in tears — no one seemed to know what was happening with my case. Eventually, I had to reach out to someone in charge at Zones, who then escalated the issue to a Samsung director. Even with that escalation, it still took over a month just to get a clear update. What’s most disheartening is that I’ve spent hours — sometimes daily — trying to resolve this. The constant back-and-forth, broken promises (“It’ll be delivered this week,” “next week,” etc.), and lack of accountability have left me completely disillusioned. All of this effort, just to exchange a monitor. I never expected something so simple to turn into a four-month ordeal. It’s unacceptable.